FAQ
FAQ
What can I order?
Research peptides and a short list of laboratory solutions: BAC water, antibacterial water, and Lemon Bottle. Every listing shows the amount, the price for your country, and whether that amount is on the shelf. These materials are for laboratory research. They are not medicines.
How do I place an order?
Choose the amount on the product page, add your country and a short note about the work, and add it to the cart. Checkout asks for a shipping address, a billing address, and a payment method. You need an account, and a new account has to confirm its email first.
How do the prices work?
Until the end of 30 November 2026, the crossed-out price is 20% higher than the price you pay. Ordering more of the same vial lowers the unit price automatically: 10% from 5 to 10, 15% from 11 to 20, and 20% from 21. The table on the product page updates as you change the amount and the quantity.
How fast does it ship?
Amounts that are on the shelf leave within 24 hours. If an amount is not on the shelf, you can still order it and it leaves within 1–2 weeks. The carrier time starts after that. The shipping page lists a transit estimate for each country before you enter an address.
How much is shipping?
The price depends on the country and is a door-to-door quote. It does not change with the number of vials. Checkout and the shipping page show the delivery time, and express when a faster door-to-door rate is available. Shipping is free when the goods total is over €200. EU destinations need a goods total of at least €25. Duties outside the EU are paid by the receiver.
How do I pay?
Bank transfer is 1% less and is due within 7 days. Put only the invoice number in the payment reference. Credit card and Revolut Pay are manual, 2% less, and can take longer. A payment link is emailed after the order is placed. Crypto, Revolut, Wise, and other apps are on the Peer checkout, at the listed price. Account credit spends a balance you have already added.
Can I save my address?
Yes. Checkout can store the shipping and billing addresses on your account, and the account page can change them later. The next order starts from those addresses. A top-up of account credit does not ask for an address.
How do I get a certificate?
Open the certificates page. Each published certificate names the compound and the amount it matches, with purity and measured content. Supplier certificates describe the supplier's batches. They are not a test of a Rierink lot, and the page does not show a lot or batch from those documents. A compound with no approved certificate says the supplier certificate is pending. To ask about a file for a Rierink lot, use the request form on the COA page.
Can I change the cart?
Yes. Change the quantity on the cart page and it updates immediately. Remove takes the line off. The grand total there is the goods total. Shipping is added at checkout.
Can I cancel?
Ask us before the order is dispatched. An unpaid bank transfer is cancelled after 7 days.
Who answers the phone and the chat?
Eline answers the chat, the phone, texts, and WhatsApp on +31 970 102 24319. She can see your orders when you are signed in, or when that mobile number is saved on the account. Send human on WhatsApp when you want a person, and a person reads email sent to [email protected].
What will Eline not do?
She will help with the catalog, your orders, shipping, certificates, and the account. She will not give instructions for human or veterinary use, doses, or how to prepare a vial.